Alexandra Nunez
I’d honestly give this place 0 stars if I could. Their communication system is worse than before and it’s always been terrible. The fact that it’s gotten worse is baffling. I have the past hour trying to communicate with them via phone call to reschedule a very important missed appointment. I’m trying to communicate to reschedule and it’s always a problem. Their automatic voice mail box system (gives you options to pick from) put me on hold and then it just hung up. I called again and picked a different option to speak to a nurse, and she said she couldn’t help me and I tried explaining I called already and picked the option to schedule or reschedule an appointment and she said it’s not her job to help me with scheduling which, sure whatever that’s one thing. But if I’m explaining to you that your system is not properly working, I think she could’ve taken 2minutes to help me reschedule that appointment. It’s very unprofessional and a disservice to patients to literally dismiss them and put them on hold again with no guarantee that someone will help me. I have no idea what on earth I’m gonna do for my emergency rescheduling. I’m going to consider looking for a new office entirely. Last time I even had an in person visit, someone filled in for my doctor cuz she’s never there. And the person filling in also rushed my visit? I go all the way over there just to be rushed? And I call just to be dismissed? Unacceptable. Do better if you guys plan to stay open.