Tracey Gerdeman
We began using Viewpoint software in 2013. Once we had finished the conversion process, the level of customer service declined to nothing. We have no way to verbally talk to anyone. We are not assigned an account rep that can help us escalate issues in any way. I have repeatedly opened trouble tickets and not heard from anyone for days and even sometimes weeks in response. The software is pretty good, but with no support, I would recommend looking elsewhere.