Melanie Rosenblatt
It's a shame that they only got 2 stars, since I'd been a loyal customer for a while. At some point, I bought three rolls of 35mm film and in a rush to get somewhere threw them in my bag, only to later realize that they had given me 120mm. When I called and asked for a refund and/or exchange, they basically said tough luck. I wish I could've had some incentive to continue giving my business to them, but after that it left a bad taste in my mouth.