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3 customer reviews
This used to be a great place to do taxes. I have been going to for 12 years and recommended it to everyone that asked! Under new ownership it has changed, simply unpleasant customer service, no communication, no haste and always some excuse about why they are late. Seems like they aren't interested in my business. So dissapointed I took my documents elsewhere mid season! I hope they get better!
We had Dave do our taxes for over 35 years and he was fantastic. Unfortunately, he retired. We turned our taxes into them in February and we still haven't got them back. We have called at least 5 times and have been told no one is in the office, but someone would call us back. No one EVER calls us back!!! Each time we have been told by the receptionist that our taxes were not done. We need completed taxes for our medicare and have explained this during each call. We will be leaving this horrible business. Do not bother using them.
I've been with Joe Ritacco and Dave for the last 24 years. We've always had a professional, yet friendly relationship, my tax return was prepared quickly, precisely and at a reasonable price. None of that any more! With new ownership, everything has changed. I was put in my place more than once and in a way that left me stunned. I have NEVER been dealt with in this manner and needless to say, I am leaving. The price increase was stunning as well. I have also learned that I should feel free to find another accountant. What a way to do business!
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