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5 customer reviews
This location accepted a package that they claimed wasn't there because I didn't have a PO box. The person who helped me was extremely rude and dismissive. The package is lost now (despite them signing for it). I would do everything you could to avoid shipping here.
I spent $370 to send 4 international packages, my question was very clear, do you ship DHL to DHL (because this is the most secure and safe way to ship) and I was told yes over the phone, so I went into the store, I stated I need to ship these packages DHL to DHL, yet I was presented with other shipping methods that was confusing to me. I chose USPS because the person helping me said it would be delivered to DHL (I am not an expert on this so I went to the experts and told them what I needed). It is now 2 months later and all the packages are NOT at the DHL locations. I called the owner of the store and I was brushed off and asked to keep waiting... I know the packages are not going to be delivered, this was never going to work out but I really would have appreciated a little more guidance from the person I spoke to but she was more worried about closing the store to go to lunch. She was nice, but in a hurry and this could have had a better ending.
I’ve often used postal annex, and this location several times, it is close to my home and convenient. However, after the attitude I received from the staff today and their refusal to help me because they were closing in three minutes was absolutely absurd. I came with my package Sealed and ready to be delivered. The door was unlocked. It was before 6 o’clock closing time and I’m told by the two individuals working there that they were closed. When I said it’s before 6 o’clock they said it didn’t matter. They were closing already just come back another time. I’m on my way to FedEx now And won’t be coming back.
I went here in a panic because I had some things that I sold online that weren’t super easy to get out because they were international and one of them was overweight. The lady in the store was so kind and accommodating and so patient even though I was having lots of anxiety because my day is not going very well. She took the time to explain to me about the process and was not pushy or rude and she was so sweet. I would definitely recommend to anybody that does not want to stand in line at the post office to go into here because they have everything you could possibly need to get your stuff out the door and they are a lot nicer than the post office.
The staff here have consistently provided amazing service every time I've visited, to the point that even though there are closer stores to me that I can ship items out of, I still go to this location in Cedar Hills. They are always so helpful and friendly, even when it's busy. Kathy takes the time to actually see if my items fit into a smaller box so I don't have to pay as much for shipping. You rarely get pleasant and friendly service these days at mail stores, so it's very refreshing and nice to see it at this Postal Annex. Thank you for all you do.
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