Alexandria Mentz

Apr 25, 2025

Really wanted to support this local black-owned business but they lost my prints twice. Luckily, they did not lose my film before they scanned it. After the whole ordeal, I left my name and phone number and asked that the shop owner reach out to me so we could discuss what happened. No one ever contacted me so I am leaving my experience here. The timeline: April 3rd- I placed an online order for scan and print of 4 disposable cameras. April 8th- I personally dropped off my film to the lab to one of the workers, Devin. He tells me I will get an email with the scans in a few days and a following email when the prints are ready for pick-up. April 14th- I send an email to the shop inquiring about my order. No response. April 16th- I send an email to a different email address inquiring about my order. No response. April 18th- I’ve received no emails or communication from the shop. I checked my spam folder and everything. I call the shop and am transferred to “the lab.” The worker asked if I dropped my film off or mailed it in. Now I start getting worried that my film is lost. She “finds” my film and tells me there was an error processing my scans but she sends them over asap. She says she will complete my prints and they will be ready for pick-up in a few hours. I get an email saying my prints are ready for pick-up a couple hours later. Since it has been 10 days since I dropped off my film, I was out of town and could not pick-up my order that day. April 22nd- I go to the shop to pick-up my prints and negatives. I check in with Devin and he says my order is downstairs in the lab. We both walk to the lab and Devin looks through a bunch of orders for my prints. After about 15 minutes, he tells me that my order is actually upstairs. He returns upstairs to get my order while I wait on the first floor. Another 10 minutes pass but I remain waiting patiently. Devin returns without my order and tells me that my film had been “misplaced” but “it’s somewhere in the shop.” He asks me to give them 2 hours so they can locate my order. I only live a few blocks away so I say I can return later in the day. After 30 minutes, I leave the shop without my order and process what has happened. I came to the conclusion that I could not trust this shop as they misplaced my order twice and would rather just get a refund. I return to the shop and Devin had left to get food so there was another worker there. I explain the situation and ask for a partial refund since I already received my scans digitally. He says he’s unable to process a refund but I can leave my name and contact number. On the way out of the shop, I bump into Devin on the stairs and explain that I’m uncomfortable with the shop processing my prints and would like a refund. He apologizes and says that he can process my partial refund. I thank him and I leave. About an hour later, I check my email and they processed my refund incorrectly. I was only refunded for 1 set of prints when I had dropped off 4 disposable cameras. I had to call the shop again and have them fix my refund. Overall, this took about an hour out of my day and I didn’t even receive my prints. Wish things turned out differently but I also saw a few similar reviews so it doesn’t seem like my experience is out of the norm for this shop. You can’t replace film so I am extremely lucky and grateful I still received my scans.