Allison Carter
I cannot overstate how disappointed I am with the amount I paid for help with my returns and the customer service I got. I understand there was some personal issues adding to the backlog of work at the business. I was sympathetic to that. However, after filing an extension and getting my info in plenty of time everything came down to the last minute. Not only that, I needed to update my address and checking info. I e-mailed three times and called three times and got one phone message back. No one updated my address. Therefore my refund was returned to the IRS by the postal service. This was the simplest of customer service requests in my opinion. I will not be bringing my business back.