*UPDATED WITH PICTURES *my first order of silver after months of trying to gain knowledge on precious metals, and decided to buy a total of 5oz. Found Harrys coin shop through a friend, who recommend the Silver Dragons Channel, and Harrys shop seemed very trustworthy.
With that said, ordering was somewhat smooth only because there was some minor miscommunication on my order where the coins I ordered were not available so they didnt ship "on time". I did add to my order after a day or two, so I can see why there was that issue, but they always took my calls to make sure my order was being put together.
Order came the same week, so no big deal in that end, just would rather nto have had to keep updating on my end. My only main issue was 1 of the Buffalo rounds was not as lustrous and prestine as the other Buffalo round, and 3 Maples I had ordered (Although one maple did have tarnishing on edges, it was no big deal. Just a bit unfortunate). The round in question was "gunky" and seemed dirty as if not handled properly. I am out of state, so I get these things happen if you aren't physically in store to see the item, so it was just a bit disappointing in terms of it being my first order ever, and it not being as good to look at as the others. Some were also to be gifted so thay was a bit upsetting as I didnt want to give someone a round that wasnt like the others.
Joel (who handled my order initially) picked up the phone call with my concern and Offered to fully replace the one round for a better and prestine one. Thought that was great!, but I may just try and hopefully clean it myself tho, as paying for shipping to ship back to them, wait for it to be shipped again back to me, and what not seems like more hassle than just biting the bullet on the one round that came "bad." Wish they offered to pay shipping to and from for the inconvenience honestly. Sucks I would have to shell out more money to get a product I was supposed to receive in presentable condition.
My only real feedback in terms of shopping experience, would be maybe better communication with orders, or maybe call to give customers updates if certain parts of order can't be fulfilled at time of purchasing. I also requested an invoice and tracking (if it had shipped) of my order everytime I called, but was not given an invoice besides the one that came in my package. I think it's nice to just have that emailed invoice for better peace of mind to the buyer to make sure everything is in order.
