Robert Ungaro
I have transferred my insurance policies from Global and will be filing complaints against them. After decades of paying premiums, I communicated recently seeking assistance and guidance with respect to filing a claim for damage. Global represents itself as “an honest client advocate, trusted advisor,” and… “that they do not work for an insurance company; they work for their insureds and when their insureds suffer a loss, those insureds can expect a follow through and receive fair, prompt payment and service.” How I was treated: I received no offer of assistance. Instead and without any meaningful inquiry was advised the damage was attributable to "negligence on my part," and they went directly into a discouraging repertory listing all the ominous ramifications connected with filing a claim… Doing so would remain in my history, would likely result in a claim denial, increased premiums or even potential revocation of coverage… an outcome which I would obviously want to avoid. I had the distinct impression that their primary objective was not to assist a longstanding Global patron resolve their predicament, but to extinguish a good faith inquiry and a possibly valid claim. I was hung up on when I disagreed with their assessment and they later refused my request to speak with a superior or assign me another employee. I ended up taking my multiple policies to another agent and filed my own claim without help... which was shortly approved and paid. My advice..... take your business elsewhere