Julia Sandler
Wow, I wish I had seen Lori's 1-star review below before hiring this company. I can't speak to the facts of her situation, but I also had an absolutely terrible experience with them. In addition to the background stuff Lori mentioned, people doing their own due diligence on this company might want to take the time to look at some of the lawsuits they are involved in in New York state court. It seems like there are many unhappy sub-contractors and customers (my husband and I among them). Even the U.S. Department of Labor recently forced these guys to pay over $700k for failing to properly pay overtime and other benefits to their employees. I wish I had inquired more about this and other litigation, and how these costs and settlements impacted the company. As for my experience, nearly everyone at DDNYC who was associated with our project either quit or was fired in the middle of the demolition stage. The months that followed were a disaster, as we were forced to hound the so-called project manager on an almost daily basis to account for massive delays, errors, sparse communication, and the fact that on multiple occasions no one would show up when they were supposed to. Many months behind schedule, we learned that the “millwork” component of our renovation – which we were told was “a week or so away” from being completed – hadn’t even been started yet. We were originally told that DDNYC (which also goes by the name Best & Company) would be fabricating our millwork at their “in-house”, top-quality millwork shop, but after demolishing our living room wall in July, the Company told us that their in-house millworker was actually too busy to complete our project on schedule. They subsequently told us that they assigned the job to a third-party millworker, and told us that fabrication was well underway and nearing completion. Come November, we were shocked to learn that they hadn’t even STARTED working on our project. With a baby on the way and absolutely no faith in their ability to finish the job competently and honestly, we were forced to terminate the relationship and start over with a new contractor - we then received purported "invoices" for fees that were substantially higher than what we'd previously agreed to. The company still refuses to return the balance of our deposit for work they never performed. In short, hiring this company was the most costly and frustrating experience of my life.
