Curtis Blue Line

4.8 (96 reviews)

Excellent Rating

Computer Security Service Security Service

Help Us Improve

Is this listing relevant and helpful?

0 votes

About Curtis Blue Line

Professional Visual Identity & Brand Guidelines and Security Service services

Services Offered

Visual Identity & Brand Guidelines

Customer Reviews

2 customer reviews

4.8 (96 reviews)

Nitty Gritty

Mar 4, 2025

The store has a good variety of tactical equipment and uniforms. I did some browsing apart from getting fitted and found some really great stuff. The downside is its a 20-25 min drive from Portland which is way too far to make any sense logisitically and is a far cry from being convenient in doing so. The lady that works there is so unpleasant to be around she acts like her customers are a burden to deal with, I wonder why she doesn't just quit if she hates it so much. Considering the long drive and then having to deal with such abysmal customer service if there was another store with half the inventory and was 5 miles closer I would never come back to this store ever again.

Kyle

Apr 23, 2024

On March 22, I ordered a navy utility pouch for my vest. It was promptly shipped and on March 25 I received a black utility pouch. I called customer service and an automated message stated that you will get faster service via email. I sent the email regarding the mix up and included a photo to verify it was the wrong color. I was directed to a website to set up a help ticket. I filled out the help ticket and included the photo, requesting a return label and a replacement. After no response on the help ticket, three days later I contacted by phone and spoke to a gentleman who said he would email me a return label and ship the navy pouch prior to getting the return. I never received a return label and did check my spam folder. Nothing. A week later I had still not received the pouch or a return label. A week after that my help ticket was closed. The help ticket had an option to leave feedback. I checked the “extremely dissatisfied” option and explained the problem again. A few days later I again called and spoke to a very cordial gentleman who said he would ship me the pouch immediately, which he said he had several in stock, along with a return label. I have still not received the pouch or a return label. It takes one day to ship from their Portland area store to where I live. There has been zero feedback on my help ticket which allows the user and the supposed customer service agent to communicate. I have left nine comments/questions on the help ticket and all have been ignored. I could not possibly be more dissatisfied with my experience or with Curtis Blue Line. I’ve spent a fair amount of my own money purchasing various gear and uniform equipment and I know my agency has easily spent millions over the years. Utterly ridiculous and horrendous service. EDIT: After posting this review I was contacted by the manager of the Tigard location. She was very apologetic and extremely helpful, the kind of service I’ve always gotten from Curtis Blue Line. Today I received my navy pouch along with a gift which I really appreciate. I would suggest to CBL customers, if you want something shipped to you, call the store directly and order through them. The online side is somewhat detached from the true CBL and needs some process improvements.