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2 customer reviews
My HP laptop was in need of a tune up and being on the Gold Plan, I brought it in for service. Chris Booth helped me with the service and Chris was very helpful, polite, and knowledgeable! My laptop tune up was done promptly and efficiently. Always a good experience at Click Away.
I brought in my Dell XPS 15 (9510) for a battery replacement. I've done upgrades like RAM and storage myself before, but I prefer not to deal with the electrical components. Overall: While the battery replacement was done properly and the laptop was returned in good condition, the way the service was structured left a bad impression. The forced diagnostic, high initial quote, and inclusion of services I didn’t request made the process feel more sales-driven than service-focused. I won’t be coming back, and I’d recommend others shop around—especially if you already know what you need. Pros: - Communication was great throughout. I was kept updated on the status of my laptop. - The battery replacement was successful—battery is back to full capacity and the laptop works as expected. Cons: - They wouldn't provide a quote without doing a free diagnostic first. That was frustrating because I already knew exactly what I needed. I understand the value of diagnostics when the issue is unclear, but in my case, it felt like an unnecessary hurdle that made it harder to shop around. - My initial quote was about $1,000, which was surprising. I only asked for a battery replacement (part + labor) and a data backup. - The quote also included two additional services I didn’t request: a comprehensive tune-up and a "gold membership." I declined the membership right away. The tune-up was based on a malware scan, but I already use Windows Defender and suspect the diagnostic flagged some of my own binaries. I've had to manually exclude them before, so I’m giving them the benefit of the doubt here. - To their credit, I was able to opt out of the extra services without any hassle. That said, I strongly believe these should be opt-in, not added automatically. - The quote was given over the phone. I think quotes should be provided via email as well, so customers can review them more carefully.
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