h.
Spoke with multiple people at this branch in useless effort to schedule an *account checkup* as advised by rep on main tollfree line. Once upon a time you could make a simple call to any branch or to the main line, and have a simple conversation with any advisor as to making simple changes to your account holdings and it made no difference to Schwab how grand or small the value of your account. Schwab was smaller then and every customer mattered. My oh my how things have changed. Now they give small account holders the side eye and tell you to "access the self help tools on the website" which are meaningless to anyone lacking expertise in the investing world. If you want any actual service you better dangle big money or you will find your call a waste of their precious time