Mel Lev
During a recent morning visit to Central Market NY in Grand Central Terminal, I hoped for a simple and satisfying breakfast sandwich. Unfortunately, my experience was marred by several issues that left me disappointed and unlikely to return. Upon entering, I found the cashier to be lacking in professionalism and basic courtesy. While ordering, their demeanor was blunt and did not reflect the etiquette one would expect in customer service. After paying for my meal, I noticed I was shortchanged. When I brought this to the cashier's attention, they seemed indifferent, only eventually returning my change after I pressed the issue. After leaving with my sandwich, I discovered that the hash brown was missing from my order—a frustrating oversight, especially considering the price. I returned to the counter to have this corrected. The same cashier responded in a loud and unhelpful manner, refusing to assist and directing me to speak with the manager instead. Fortunately, the manager—a polite and understanding woman—listened to my concerns regarding both the incorrect order and the missing change. While I appreciated her willingness to help, the overall experience had already soured my opinion of the establishment. In the end, I felt compelled to request a refund due to the repeated mistakes and lack of professionalism I encountered. Given the disappointing service and the way my concerns were handled by the cashier, I have decided not to return to Central Market NY. I will also be sharing my experience with my colleagues at Metro North, advising them to seek breakfast elsewhere. The food industry relies on courteous and attentive service, and unfortunately, that was not my experience here
