Tanya Appuhn
I am still reeling from the loss of my husband, but what compounded it was the complete lack of communication in the hours after he passed at midnight. After the initial call to the answering service, no one called back to any of the contact numbers. We couldn’t get through on the phone in the morning for hours, and when we did when the office opened, there was no record that we had called during the night. I read these reviews about having bed baths three times a week and spiritual counselors but we were lucky if we had somebody bathe him once a week, and never heard from any spiritual counselor despite asking for that to be prioritized. The social worker made one stop after about 10 days in. The final insult to injury was getting a message from my husband’s GP a day after he passed, checking in how he was doing. I’m still trying to understand why no one followed up with his doctors to let them know he had passed. Our intake process was also handled with very little empathy. The nurses who did come were wonderful, but I don’t know why we were assigned someone who went shortly afterwards on a week long vacation (the week my husband passed).
