BlackPoint IT Services

I am thoroughly impressed with the exceptional service and support provided by BlackPoint IT. Every interaction with their professional and friendly staff has been outstanding. Highly recommended!

Have to use them since they bought Agility Communications. Opened a couple of service tickets only to find they would work them and then not lock or log off the server when they finished. Called and spoke to the service manager who assured me that this would be addressed and not happen again. three weeks later, I opened a ticket and what happens, they work the issue and then just disconnect from the session and not log off. In todays environment of cyber breaches, this is a very important security concern. Since then, I have disabled their account and they have to connect through me. On top of all that, I have received no less than 4 emails this morning asking me to leave a Google review. Well, here's your review.

We have used BlackPoint IT as our IT group for many years. I've had major IT issues as well as just "dumb" things that come up with my computer or computer programs that I need help with...and they are always terrific. They answer calls fast, jump on my computer and get things fixed in no time. With some of the more complicated issues I've had, the job gets escalated up to the next tier of help and is always fixed as fast as possible. Everyone that has answered my calls over the years has been nice, professional and friendly. I really appreciate being able to call them at any time to get help! Thank you BlackPoint!

The staff in Tucson is amazing. Mark, Scott and Joe are the best! When I have worked with Phoenix office also they are also amazing. This company is always here to help with anything. Thank you BlackPoint for all your help! I look forward to working with you going forward.

David Kirkland was outstanding. He had my laptop up and running in no time. I appreciate the one-day turnaround on the service requested. I was able to go home that evening, log in, and complete my tasks for the day. Everything worked out as envisioned. It would not have been that way without David's availability.