K Lee
I am upgrading from 2 to 4 stars only because the service I've received since speaking to the area manager. The tech he'd assigned to service my equipment was excellent. He was very nice and took his time to make sure everything is working correctly. ---------------------- I used to think Bay Alarm was reputable. I've had their system for 25 years and recently upgraded the equipment, which has been nothing but problem. Tech support can't figure out what the issue is and their senior tech failed to show up twice. Left numerous messages for management to contact me for months. I would never recommend Bay Alarm to anyone. Very unreliable.