Christy Herring
Having Barracuda gave our office peace of mind for the past 5 years knowing that we were backed up. Then last week we had a third party check our backup and found it was not working. Once it was back online, we received a simple email from Barracuda saying our backup system had been down for the past 410 days and no one had been aware of it. Our Barracuda account mgr said today, "I understand where you're coming from." Not only would the company not refund any costs for the past 410 days when we had no service, but we are still tied into the contract for another 6 months that they will not refund. Why would we want this service? We thought they were monitoring that the system was working. Hope no one else makes the mistake of thinking Barracuda monitors their own system... even when their website seems to indicate that is exactly what they do.