Tonya Williams
We have been an ADT customer for several years and we have never had a knowledgeable and customer-centric technician such as Mike. Mike made us feel (without ever verbalizing) that he cared about our safety. He cared that we understood the type of products he had installed for us and how to use them. We personally believe Mike should be in a leadership position to train other technicians soft skills in addition to the hardware skills he possessed that would further advance the ADT brand. We were impressed.