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2 customer reviews
I dislike having to rely on phone support from SSA. I had a simple question and got lost in all the RED TAPE. It's ridiculous. I finally got a phone number to call and the recording was kind enough to inform me of a wait time exceeding 2 hours. There needs to be more agents available to help the public.
The wait at social security department is unreasonable. I tried to make an appointment online and the system wouldn't let me, so I had to go in to the office just to make an appointment. I was told to take a ticket and wait to be called. I waited for over 2 hours before being called to a window. Setting the appointment took less than 5 minutes. They need a " triage person" there. Or they should make thier online portal more usable so people don't need to go into an office.
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