D. Johnson
I had been a customer of Security Professionals and at that time was very satisfied with their work and support. I moved to a new home and called them to schedule a quote for a new system. I was told by David that someone would be contacting me in a couple of days to schedule. When nobody called, I called the office back and a different person told me that she didn't know who was meant to call me but that they would not be able to schedule an install for 6 months! If I had been told that when I first called, I would have looked for other options. No call back as promised and only now find out that they can't provide a quote for install for 6 months. This is not the service that I remember when I was a customer...perhaps they don't want / need returning customers, and that is fine but they should have told me that instead of saying I would get a call back in a couple of days. Edit: I would like to say thank you to George for the call. The situation that happened was unusual but today George called me and we discussed the situation. I am very pleased to know that the above was not indicative of a change in the way they do business. Human errors happen and this seems to have been just that. I am grateful for the professionalism and kindness that was extended as a follow up to me today and I have adjusted my rating to reflect this as well. Thank you George for your call, it was greatly appreciated!
