Rental Management Services, Inc. RMS

3.5 (220 reviews)

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Security Service

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About Rental Management Services, Inc. RMS

Professional Reputation Management and Security Service services

Services Offered

Reputation Management

Customer Reviews

4 customer reviews

3.5 (220 reviews)

Murielle Ramey Adair

Jul 5, 2025

As a property owner, I do not recommend RMS. The first time I hired them they had a professional guy working for them named Reed, and the experience was good. Eventually I had more time so I took over the property management for a few years. When Covid hit, I needed help with a tenant (who RMS found) who stopped paying rent and was being confrontational. Reed was no longer there, so I was dealing with Kevin. Kevin caused me more stress than the tenant. When he emailed he didn't form complete sentences, and made many typos, and was vague. He wasn't forthcoming with information about my tenant or the status of past due payments, and made a big accounting error that would have cost me hundreds of dollars if I had not checked it. It was a relief when I pulled the plug and took back the management. Never again.

Mars

Jul 2, 2025

I am moving out of one of their buildings on Taylor St and I am bummed. It was super easy to get on the lease, and renew the lease every year. Maintenance came by pretty much next day when a repair was requested. Really enjoyed living here right after I moved to Portland. I do not doubt move out will be just as smooth. I'm gonna miss this apartment and management team for sure.

Alicia Heiser

Jun 12, 2025

This company is a corporate nightmare to work with. Touring properties is a completely automated process with no interactions with other human beings and it was very difficult to navigate and set up a showing at the property we were interested in. When we arrived to the property, it was very difficult to get in by using the lock box. I had asked the company if anyone else had applied and they aggressively told me that they don't disclose that information and to apply immediately if I was interested in the property. Every other place I've ever toured or moved to has been willing to let me know if other applications were in the process of being considered. When we did apply, we were informed shortly after that the spot had been filled, so they knew that someone had already applied and still dragged us through the ringer. I honestly feel like we dodged a bullet by not moving into the property we were interested in because the brief interaction we had with them was so unpleasant and upon reading other reviews of this company, it sounds like they make it very difficult for people to get their deposits back.

E

May 23, 2025

Complete and total lack of professionalism to prospective renters. I scheduled a self tour of one of their properties and when I showed up I was unable to get in because there was no serial number on the lockbox. The process was completely automated so I couldn’t get in touch with anyone. After calling the following day I was told that they made a mistake and put the wrong lockbox at the property, but that they would schedule me a showing with an agent. The showing was then cancelled and I have not been able to get a hold with anyone in this company despite numerous calls and emails. Today was my 3rd attempt to see the property, and lo and behold the wrong lockbox is STILL at the property!!! It’s been 2 weeks since they told me they were aware of this issue. Who knows how many people have showed up to this house and completely wasted their time. It’s just plain disrespectful.