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2 customer reviews
Avoid this company if you can! They took $1700 of a $3100 deposit for filling in normal screw holes, tv mount patch and cleaning fees. Felt like a scam with how much every service charged. I have rented in different areas for 10 years and have never lost more than $500 of a deposit for normal cleaning and small paint touchups.
Please do everything you can to avoid using this company whether you're a landlord or a tenant. They are unethical and honestly, I am shocked that no one has done anything to shut them down at this point. I believe we were scammed into renting the house we are in and that they are violating several tenancy laws and requiring us to live in unsafe conditions. In looking at other reviews, it seems our family is not the only one dealing with their shady business practices. The person who gave us our keys did not allow us to be part of the initial inspection and completely 'missed' BROKEN windows, BROKEN blinds, and other various issues. We have had issues with our dryer not working and damaging my clothing, they never cleaned the actual dryer vent in between tenancy and it was so clogged it was overflowing into the laundry room, broken hood vent with no ventilation at all for cooking making our stove completely unusable without the fire alarm going off, a room that has no egress in the event of a fire due to the fact the window cannot be open at all, and we still do not have a cover on our dryer vent meaning anything can crawl in. We have lost several hours of our PTO with work in order to be available for maintenance staff and have had to spend money on laundromats and replacement clothing and they refuse to compensate for any of these issues. They are ABHORRENT in their communication and I have had to threaten them to get any kind of response. We moved in January 1st and it is now mid-April and NOTHING has been resolved since we moved in. They also attempted to violate the law in the scheduling of our home inspection. The inspector had some free time the day before our actual scheduled inspection and instead of asking if we could move it up, she changed it herself and did not give us the proper 24-hour minimum notice. Thankfully, after several texts, phone calls, and emails, we were able to keep the scheduled inspection date. They constantly blame the homeowner for his lack of response to get repairs done. They want us to empathize with his position of having all these costly repairs at once while we are the people having to live in it. If the property management were not negligent, they would have had these issues fixed before we moved in and it would have saved everyone a lot of trouble. I honestly don't know who is at fault but I believe they are violating several tenancy laws and I'm at my wits end. Working with Sarah Blankenship and Caitlin Marlow have only made things severely worse. I simply asked for updates on our requests and instead WE got blamed for sending in too many requests...which we submit because they ignore our emails and we don't have any updates. They refuse to accept any accountability or responsibility and will points fingers at each other and anyone else. Sarah even blamed the tariffs which if they had done their jobs properly when we brought this up or before we moved in, that wouldn't be an issue. Please heed everyone's warnings here and avoid these people at all cost (unless you have a great lawyer on standby).
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