REI

4.4 (1177 reviews)

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Security Service Temp Agency

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About REI

Professional Go-to-Market Planning and Temp Agency services

Services Offered

Go-to-Market Planning

Customer Reviews

5 customer reviews

4.4 (1,177 reviews)

Paulius Pace

Jun 30, 2025

Went into this location today looking for a bike. All the bikes were locked up, hung on racks and didn’t have prices listed on them. I saw one I was interested in, so I lifted it off the rack to feel its weight and try and sit on it to help decide if I should get a medium or large. One of the representatives came up to me and was very upset and started to claim that I was breaking the bike. He got another representative to come to try and help out but was useless as he did not let me test the bike, due to my height being out of the range for a medium size. Bikes are overpriced even with a 20% discount. Staff are pompous, and not looking to help the customers. Merchandise is setup in a way where customers cannot even test out the equipment they are looking to purchase. Very disappointed. Will not be shopping at REI moving forward.

Leslie Nemitoff

Jun 29, 2025

Very few associates to get sneakers/sandals and even less to get feedback. The cashier line was winding down the main isle heading to the back of the store. Love REI merch but if you are in a hurry or want assistance, go elsewhere.

François-Olivier Grisel

May 7, 2025

[edited from 1 star to 3 stars after leadership reached out to apologize and took concrete steps to prevent this situation from happening again] I rarely post negative reviews but here we go. I brought my bike to the REI bike shop in Sunnyvale because the rear derailleur barrel adjuster was stuck and I couldn't do indexing adjustments anymore. A couple of days later I received a call that they had accidentally broken my derailleur hanger and that it would take a few days to fix... I was not so happy but mistakes happen. Finally after a week I was advised that my bike was ready for pick up. To my surprise, the barrel adjuster issue had not been fixed - but the technician had instead decided to cut the chain which he said was too long and prevented good shifting. You can see on the picture that the chain was cut clearly too short. To their credit, they provided a new chain free of charge and settled the bill at no cost so that I could bring the bike to another shop. However I was quite shocked by the lack of skill of the team and wanted to share my experience.

Alex Le

May 6, 2025

Almost all options for freeze dried meals are available. Sunnyvale location, the store layout is very well laid out and intuitive to navigate

Stinger GT2 tv

Oct 14, 2023

🌲⛺🏞️🛒😃 I had an amazing experience at the REI store! The store had a wide selection of outdoor gear and equipment, and the staff were very helpful and knowledgeable. I found everything I needed for my camping trip and more. The store was well-organized, making it easy to find what I was looking for. Plus, the friendly and passionate staff made the shopping experience even better. I left the store with a big smile on my face and all the gear I needed for my outdoor adventure.👍🏕️🚵‍♂️🏔️