Alex Liepman
MuteSix's website claims a "ROI-first approach" which certainly was not the experience I received. Prior to working with them I was achieving just over a 2x Return on ad spend (ROAS) and was looking to scale things up, which is why I came to them. During the period that MuteSix managed my ad account performance plummeted to 0.6 ROAS and they were spending vast amounts of money on consistently unprofitable campaigns, as well as overlooking key ad issues and overspending on the ad budget we agreed. I gave them multiple opportunities to turn this around and given my previous track record and the unique nature of the products I sell, it's incredible they couldn't even achieve break even. This shows a complete lack of skill and performance marketing knowledge within the team. Since taking back control I've increased the ROAS to 2.56 in just over a month and am now scaling the ad spend. Considering the claims on their website and the agency fees they charge this has been a terrible experience that would have put my company out of business if they continued down that road. If MuteSix is the 'leading agency in performance marketing' they claim and only achieves those results I must be some kind of wizard at performance marketing. UPDATE TO THEIR RESPONSE: they stated they'd contact me to 'ensure the issue is resolved', but in fact their Senior Director of Client Success contacted me and wanted a phone call for their benefit, to gather feedback to improve their processes moving forward, not to resolve the issue at hand. Once I responded I never heard from them again. Bit of a joke