jessica johnson
My mom’s current CPA found a deduction that this business overlooked in a previous return that would have resulted in a substantial refund. Since my mom doesn’t drive, I brought her paperwork to their office and showed them where the deduction would be. From day one communication from this business was exceptionally scarce. Most of my ‘updates’ were in the form of automatic reply emails. It had been almost 4 months since bringing them my mom’s paperwork, and her amendment still had not been filed. Additionally, It had been over a month since I had received any word from this business (not even automatic email replies). In an act of desperation and frustration I repeatedly called their business one day in an attempt to find some clarity. The next day I received an email shaming me for my attempts to reach them and stating that after a “quick review” of my moms tax return they didn’t “understand what is wrong with it”, even though I carefully explained and showed where the omitted deduction was when I dropped off the paperwork. It was clear that this was a retaliation, and that my mom was now being punished for what they deemed as my bad behavior. Which again, was one day of trying repeatedly to reach someone by phone. When paying a business to do one’s taxes, the consumer has a reasonable expectation that they will be prepared correctly, or that any errors or oversights will be corrected in a timely and professional manner. Their refusal to amend her tax return not only reflects a lapse in ethical judgment but also raises questions about their commitment to the principles of their profession. I am extremely disappointed and would certainly not recommend that anyone use this business.