Khristyn McKay
I applied at Candalaria Plaza Apartments for the low income apartment they had available. We went to the apartments, filled out the application and two days later we were told we were approved. So we scheduled again to come in and fill out more paperwork regarding our income and stuff. We do that, the property manager says she has to send it to the “in house compliance” for IPM and that it could take a couple days. Well a couple days go by and we get a call from the property manager who says compliance has some more things we need to fix, so we go back there, fix the problems, and the apartment manager says it will take a couple days again. Well the manager emails me later that day stating that compliance came back quick and they still have some things we need to correct. We’ll schedule a day to come back in. Well we go in the day we planned we fill everything out and the manager tells us “I’m trying to get you guys in by this Friday before the holidays” I’m thinking awesome thank god. My kids are living with relatives and I’m living in my car because my partners family sold their family home. So she tells us she is sending our corrections into compliance. Gives our apartment number and tells us the apartment is ready, we’ve just got to wait for compliance to come back AGAIN. Well the following week is Christmas so nobody’s in the office at the apartments or at IPM so I email every day that week and the next week which is also another week of holidays mind you the apartment manager only works mondays, wednesdays, and fridays. So another week goes by and I haven’t heard anything. Welll….a THIRD week goes by and now I’m irritated. So I email IPM and they email me right away talking about how they want to get me and my family into our new place and they will tell their higher ups to get the ball rollling. We’re on our fourth week now! The apartment manager has told us we’re approved, we have a unit number, she gives us the rights and responsibilities and I received a letter in the mail today stating we were denied. Tell me how can you lead someone on like that? Deny them after they’ve turned in all the necessary paperwork regarding their income and then deny them for not being able to verify their income?!!! It makes no sense. I email IPM and someone emails me back once and I haven’t heard anything back yet since. The paper I got in the mail has no way for me to appeal it, it’s simply a denial letter not even telling me how I can fix this. You’ve got to be kidding me. Now I’m left sleeping in my car while my kids who want to be with their mom have to stay with relatives because IPM lead me to believe I had a place to live just to tell me no. And for no reason. They have all my income certifications. It makes no sense at all!