Ecaterina cK
04/10/2025: I had a great store experience when the purchase was made, but my brand new Gucci necklace started tarnishing in 5 days . I own many Gucci items including silver and fine jewelry but this is the first. 04/17/2025: What a different experience when I actually needed the help. The salesperson Steve could not find my item in my Gucci profile and behaved super snobby with me, even though I brought the original receipt. Then I asked to speak with the manager, no introduction nothing he kept repeating there is nothing wrong with the item... They did polish it for me and I'm afraid it will happen again and they will keep blaming me instead of being responsible for the quality of this item.