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2 customer reviews
Possibly the least helpful agent I have ever spoken with. They hold a master condo policy that had a claim opened for water damage. Without the policy or claim number they had no interest in helping me and then hung up on me. No other avenues for search or retrieval of any information whatsoever. Steer clear
I have had an active claim with them since May 2019. One part of the settlement was completed but the rest keeps getting pushed out. I’ve reach out to 4 different individuals already and keep getting tossed around. My latest adjuster has been aggressive every time I’ve talked to him and doesn’t want to hear about the 90% of the claim remaining, instead he asking me to send him the receipt for the 10% of the payment. After getting frustrated chasing him down for 2 months to get the money I am owed I dropped an email to the VP of liabilities Sal Lepore and am still waiting on a response to how this adjustment for my remaining settlement will be made. All I can be grateful for is that I planned ahead and saved or this injury settlement, GNYs lack of trust, follow up or execution could have screwed me up financially. Actively seeking council on how to address this with BBB.
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