Simon S
Not the place to buy lumber: The price is cheap for a reason. I recently bought a pallet of Fence bords that is supposed to be 1x8x6 everyone is aware that there is the stated size and the nominal size , ie a 2x4 is really 3.5" x 1.5" but these guys took this to a new level. A 1x8" Fence board is supposed to be 0.75" Nominal X 7.5" but instead I received a board that is ½" or just a hair above that. Essentially it was 33% thinner than the nominal size !!!! When I complained, they said they dont have the real size it was supposed to be. furthermore, all the boards are so thin that they where curving. Imagine what will happen when they are installed. I dont think a fence made with these boards would make it past 10 years and probably much less. To add insault to injury, I had to pay $200 to have the pallet hauled away. I also had to come in person to arrange for the shipment back becaue they wont do so over the phone, and I will have to go in person again to get the refund for the wood. It took over 8 days to resolve the issue and it was very frustrating. I am out $200 and wasted a lot of time but I will never step foot in it again. Instead, I went to Hayward Lumber. Everyone was super professional and in 15 minutes I was in and out and all arrangements were made. Thhe actual thickness of the wood in 0.75 (actually slightly thicker), and the difference the quality of the wood is astounding. The Contractor's suppy wood is super light weight and flimsy and what I got from Haywars was solid dense redwood with a lot of structural integrity. The difference in thickness was obvious even by just looking at the pallet. The Pallet from Hayward was about 18" taller that the supposedly same pallet from Contractors'. It sems to me that Contractors Warehouse buys the wood that normal shops wont buy. The cost difference was negligible (less than $1 per board but the thickness was 50% higher (0.75 vs 0.50) and the quality of the boards 100% better. and the speed of the transaction and the experience as a whole was 100X better. Previously i was wondering why such a large warehouse hardly has any customers (usually only 1 register is open) but now I know. Please note that although there are hardly any people there, it will still take you a long time to cash out because they seem to have a love affair with paperwork and a horrendous computer system.
