PFC INSULATION
Bridge City Insurance was a good option for us initially, but when we needed additional support for certain certifications, it took them MONTHS to get back to us with a result. We understood some circumstances may have delayed the process, which is why I reached out for a bond three months ahead of our install date. After several emails and attempted phone calls without resolution, we became frustrated. On the advice of our mentors, we decided it was time to find a different insurance provider. We spoke directly with Lyle to express how we felt and agreed it was best for our company to move on. Unfortunately, the transition wasn’t made easy — we had to contact the insurance carrier ourselves to cancel the policy and request a reimbursement. We truly hope Bridge City Insurance works on improving their communication and customer service moving forward.