William Wainwright
Terrible service, they never answer the phone, and when you schedule calls with the tax experts they just don’t call/show up without any explanation. Update: After escalating the issue to 2 separate managers they tried to charge me $300 and the return seemed like there were errors. So to check, I tried doing my taxes myself through TurboTax, which took me approx 3hrs, and lone behold my refund was $2000 more than what block adviser was saying it would be. So on top of abhorrent customer service, high pricing, long wait times(almost 1.5 months), their accuracy was not good, and they almost lost me money. The one thing I will say is the 2nd manager(Josie) I spoke to was very helpful and did her best to help and solve some of the issues, but unfortunately it was too little too late and I just wanted to be done with this years taxes rather than drag this saga on. After all of this I wish I could give them 0 stars and I would not recommend them(especially Maxine and this location) if you actually want to get your maximum refund and want a quick easy tax experience.
