AAA Dallas Insurance and Member Services

Sadly, had a negative experience here trying to get fingerprints. Made a 9 am appointment, no one was there. When the women working the front desk finally showed up around 9:10, they ignored me. When I asked about my appointment, I was told that no one had a password to use the equipment and they had to call tech support. Finally, 20 minutes later I asked if they were able to reach support, they said no. Made an appointment at another location and was in and out in 10 min. Get fingerprinted elsewhere.

I have cars and home insured with AAA since 9 months. In Sep, we had wind storm in our area, a few shingle came off our roof. Two roof contractors went up and both reported that the roof is in bad shape and need replacement. AAA inspector came, and declined the claim stating the damage was cosmetic. In Dec, I added another car which caused my premium to go up by $400/mo! I planned to sell the other car I was using shortly and the agent helping me stated that the premium would likey down by the same amount once I sell and remove the other car from coevrage. However, upon removing the car the premium went down by only $40/mo! Around this time, my son driving one of the insured cars hit another car in the parking lot and had a minor fender bender. A claim was opened by the other party. Now it has been over 8 weeks and I have spoken to various AAA agents (in AAA office and on tel) about my premium and why is it still so high, they say there is an open claim and they can't acces my account in teir system and hence can't help me with anything. They direct me to call the adjuster. She says, she is only dealing with the claim and can't help me with the premium issue. She can't tell me when the lock on my account in their system will be removed . Its been almost 8 weeks and no one in AAA is able to help. I am beginning to seriously regret changing my insurance to AAA.

Hate this location! The most unprofessional AAA I’ve ever been to! I came with my boyfriend an hour early to get his fingerprints they made him wait the full hour although no one was in front of him The girls up front were eating, cussing & goofing off There is CLEARLY no one managing this location! Do better ! Hire better staff Trash as a unit! I understand my appointment is with identigo & not AAA BUT if this is a representation of AAA I will never do business with them!

It doesn't even deserve a star, I've never felt more humiliated, the girls at the fronk desk are horrible, disrespectful, irresponsible, the worst costumer service. I went by fingerprint since they provide the service to that company, there was a problem with the system, they solved it 5 minutes later and told me that they closed in 10 minutes and that they could not attend to me. Why do you accept an appointment so late if you close 5 minutes later? It's impressive how terrible the place is, I work in costumer service and I would never treat a person that way.

The customer service here is awful. I had a time sensitive item that I needed from my agent and she was nowhere to be found for weeks. Said she would do something and did not follow through. When I finally got ahold of another agent, she dragged her feet promising to send the documents. I had to call 5x after to get her to do her job. Lydia and Mary are not helpful and I’m disappointed by their lack of customer service. Please do better.